Вікісховішча:OTRS

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This page is a translated version of a page Commons:Volunteer Response Team and the translation is 0% complete. Changes to the translation template, respectively the source language can be submitted through Commons:Volunteer Response Team and have to be approved by a translation administrator.
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Shortcuts : VRT • VRTS • COM:VRT • COM:VRTS

Permission logo 2021.svgCurrent backlog (oldest unanswered mail or ticket) in permissions-commons queue is 2 days.
VRT Noticeboard
Галоўныя старонкі, датычныя OTRS

The Volunteer Response Team (VRT) (formerly known as OTRS (Open-source Ticket Request System)) is a group of volunteers who handle queries, complaints, and comments from the public by email to Wikimedia projects since September 2004. The Volunteer Response Team Software (VRTS) is a tool used by the Wikimedia projects, including Commons, to manage and archive email conversations. The main use of VRTS in relation to Commons is to verify and archive licensing permissions.

In some cases, sending email to the VRT may be required in order to provide evidence that the copyright holder has given permission to publish a file under a free license. Such evidence should be sent to permissions-commons@wikimedia.org (or a language specific address). VRTS is also used to handle email reports of copyright violations.

Emails sent to VRTS are handled by a multilingual team of trusted volunteers. Each topic is assigned a unique ticket number to keep related emails together and to ensure that correspondence can be found and re-examined at a later date. The correspondence is not visible to the public.

The VRTS interface
An image that received its permission for use via VRTS

Each ticket will be reviewed by a volunteer. If there is sufficient evidence of a valid permission, the volunteer will mark the file(s) concerned as reviewed. The volunteer will also act to restore any files which may have been deleted before the permission could be verified, so when following the procedure described here, there is no need to request undeletion. If there is no sufficient evidence, the volunteer may request additional information from the correspondent. Volunteers will also act to ensure that any copyright violations that come to their attention are deleted.

The number of active Commons VRT members is quite small in relation to the number of emails received. The current backlog for tickets in English is approximately 2 days. Experienced Commons editors are encouraged to join our team of volunteers and improve our response times.

Inquiries about the validity or status of an VRTS ticket can be made at the VRT Noticeboard.

Emails are handled by community volunteers. VRTS tickets in the permissions-commons queue are visible to all volunteers who have access to that queue. The Wikimedia Foundation cannot guarantee confidential treatment of any sensitive information you include in your message, although all volunteers are required to treat it with confidentiality. Users should be careful of revealing personally-identifying information of subjects or creators, particularly names, physical addresses, and emails.

When contacting VRT is unnecessary

If any of the following statements is one you could make with regard to the file you wish to upload, you do not need to contact VRT:

I do not have permission to use the file and it has not been released under a free license.

Commons can only accept images that are under a free license or in the public domain. If the file does not fall in one of those two groups, please do not upload it.

I created the file myself, it hasn't been previously published, and I am the sole owner of its copyright.

Just follow the instructions found on the Commons:Upload/be-tarask page, unless the image/file is of outstanding or professional quality or there is some other reason your authorship may be doubted.

The image was first published on my website, or on my own space of a shared website.

That's great! If it's your own website, please follow Creative Commons' instructions to adopt the free culture license of your choice. It will then be reviewed when files are uploaded by you or others. Use the Internet Archive's "Save Page Now" feature to store proof of your license statement.

My/Our website uses Wordpress
You can place the entire website in CC-BY-SA license in a handful of clicks.
My/Our website is on Blogspot
Follow the steps to update your theme.
I/We publish on Flickr
Follow Flickr publish steps.
I/We publish on YouTube
You can use CC-BY.
I/We publish on social media (Facebook, Instagram, etc.)
Edit the post containing your photo to indicate that it is published under a free license. If the platform does not allow editing of posts (e.g. Twitter), then make a new post referring back to the photo. Please ensure that visibility is set to public.

I found the image on Flickr where it was marked as having been released under a free license.

Commons has a procedure in place for reviewing those images. Please have a look on Commons:Flickr files.

Licensing images: when do I contact VRT?

If any of the following statements is one you could make, then you must send an email to the VRTS system:

I have received permission from the original author (not me) to upload the file to Commons.

Please ask the copyright holder to send a permission statement to the address listed above. We require that owners make a clear statement that they release the image under a free license; to help prevent confusion or misunderstandings we prefer one of the email templates be used. Permission grants must specifically contain a free license grant and may not merely give permissions for Commons or Wikipedia. If you have already uploaded the image to Commons, follow the instructions on Template:Permission pending.
Ampoule-electrique.png If the image has been deleted, do not recreate the deleted content but include in the correspondence a link to the deleted image or a link to your talk page in order to help the work of the VRT members.

I am the copyright owner but my file has been previously published without a free license on a medium I can't alter.

Please send us a clear statement that you wish to release your work (with a link to the original location) under a specific free license. See Commons:Email templates for the preferred form. Alternatively, add a free license to your work and place the text {{License review}} somewhere on the file description page on Commons. We will review your statement for authenticity and will let you know if we can accept it as valid.

I am an employee of the copyright owner.

Please send us a clear statement from an email address that shows that you act for the copyright holder, stating that you are authorised by your employer to release the work, under a specific free license. See Commons:Email templates for the preferred form. Alternatively, add a free license to the work alongside the file on the copyright holder's website. We will review your statement for authenticity and will let you know if we can accept it as valid.

I regularly publish my work elsewhere and want to avoid the hassle of sending permission statements for every upload I make.

Please send us a clear statement that your Commons account (or some other Commons account) is authorized to license your works, either any work or some set of works, e.g. "My images from event X, 2013-10-15". We will make a note of this for your future uploads.

I am the copyright owner and my file is being hosted on Commons without permission.

Send us an email (to commons-copyvio@wikimedia.org) with as much information as possible about the problem, including the URL of the file on Commons and, if applicable, the URL of the place it was originally published. We will review your request and if we find the file was uploaded without proper permission, it will be deleted.

If you are NOT the copyright holder

If you are not the copyright holder and the work is not in the public domain or readily available under a Commons-compatible free license, you will need to contact the copyright holder and obtain permission for their work to be uploaded to Commons. Please follow these steps:

  • Before you upload the file to Commons, please identify and contact the copyright holder and ask them to release the work under a free license.
    Ampoule-electrique.png The copyright holder must choose one of the licenses permitted on Commons; in particular, restricting use to Wikipedia or Wikimedia projects is not acceptable. See Commons:Email templates for a recommended reply from the author. It is entirely up to the copyright holder to decide whether to allow releasing of the file under a free license. If the copyright holder declines to release this file under a free license, unfortunately, this file cannot be uploaded on Commons.
  • When you receive a reply, please check that the license authorized by the copyright holder is appropriate to Commons. If so, upload the image to Commons and place the tag {{subst:PP}} ("Permission Pending") on the file description page in addition to the license chosen by the copyright holder.
  • Following this, ask the author to forward the email with their clear statement of permission to permissions-commons@wikimedia.org, including the full header and any previously exchanged correspondence with you, and a link to the image on Commons. Make sure to ask the author to include information on the origin (source) of the file and its license.
  • A VRT volunteer will check the email to verify that the permission statement is sufficient and authentic, and will then replace the {{Permission pending}} tag with {{PermissionTicket}}.

(If you are the copyright holder writing to confirm the license for a previously published work that you have already uploaded to Commons, you should, of course, send the permission statement yourself.)

Declaration of consent for all enquiries

Shortcut
Мы атрымліваем вялікі лік электронных лістоў ад праваўладальнікаў, якія жадаюць дазволіць Вікіпэдыі выкарыстаць іх зьмест (паведамленьні кшталту: «Я дазваляю Вікіпэдыі выкарыстаць мае здымкі»). На жаль, такія сьцьверджаньні недастатковыя з прававога пункту гледжаньня. Мы патрабуем больш акрэсьленай заявы аб згодзе, каб прыняць Ваш дазвол. Наступны шаблён дазволіць Вам стварыць такую заяву.
  • Перад адсылкай нам усялякага электроннага ліста ўпэўніцеся, што Вы замянілі ўвесь шаблённы тэкст (такі як поўнае імя) на Вашыя зьвесткі і прыбралі ўсе квадратныя дужкі.

Каму: permissions@wikimedia.org

Гэтым пацьвярджаю, што я — [поўнае імя] — уладальнік аўтарскага права на гэты твор ( дакладны ўніфікаваны лякатар рэсурсу файла, запампаванага на Вікісховішча ). Пагаджаюся абнародаваць вышэйзгаданы зьмест паводле наступнай вольнай ліцэнзіі: Міжнароднай ліцэнзіі Творчых суполак з пазначэньнем аўтарства на тых самых умовах 4.0 (CC BY-SA 4.0). Прызнаю, што такім чынам даю ўсялякай асобе права выкарыстаць гэты твор, у тым ліку з камэрцыйнай выгадай, і зьмяніць згодна сваёй патрэбе пры ўмове выкананьня ліцэнзіі і ўсялякіх іншых датычных законаў. Усьведамляю, што гэтая згода не абмяжоўваецца Вікіпэдыяй або зьвязанымі сайтамі. Усьведамляю, што праваўладальнік заўсёды захоўвае аўтарскае права, як і права на пазначэньне аўтарства ў адпаведнасьці з абранай ліцэнзіяй. Зьмяненьні, якія іншыя асобы ўносяць у твор, ня будуць прыпісвацца праваўладальніку. Усьведамляю, што не магу адклікаць гэтую згоду і што гэты зьмест можа захоўвацца або не захоўвацца пастаянна ў праекце Вікімэдыі.


[Поўнае імя адпраўніка],
[паўнамоцтвы адпраўніка, калі дастасавальна, то бок «праваўладальнік», «кіраўнік» або «ўпаўнаважаны прадстаўнік», інш].

[Поўная дата]

Templates to use on image pages

  • Users who have sent a permission to VRTS but haven't received confirmation yet can use {{subst:PP}} to tell others that it's in progress.
  • VRTS volunteers can use {{subst:OR|id=number}} when the permission has been received but further clarification is needed and {{PermissionTicket|id=number}} when the permission has been accepted and archived in the Wikimedia VRTS system. This template should only be used by VRT members. Unauthorized use will cause a AbuseFilter logentry and a warning will be shown. VRT users are encouraged to use the "PermissionVRTS" gadget.

See also

On Commons
On other projects